Customer Service


New Zealand

Delivery is $8.00 for all orders and will be delivered tracked via NZPost or Fastway Courier .After receipt of payment allow 3-5 days for delivery


Delivery fee is $20.00 .Delivery will be via NZ and Australian Post. After receipt of payment allow 10 days for delivery.

Delivery times are estimates only, we endeavour to deliver within the specified time but we do not take responsibility for any other times outside the estimated date.

Late delivery does not entitle you to cancel.

Delivery is complete when the goods arrive at the destination supplied by you the customer.


We accept returns and exchanges on stock items within 7 days of receipt, provided the items returned are in the original condition, unused and in the original packaging.

We do not accept returns of special orders unless the goods are faulty. The cost of delivery for returned items is at your expense,however if the goods are faulty we will credit the cost of postage to your account.


Internet Banking

Please submit payment to the following account:

BNZ     02-0876-0249214-00

For Overseas Customers the following details are required

Bank:                  BNZ
Bank Address:   74 High St, Rangiora
Swift Code:       BKNZNZ22
IBAN:                 020876
Bank Account:   02-0876-0249214-00
Account Name: The Linen Collection
Address:             P O Box 451, Cromwell 9342

Credit Card

We accept the following Visa and Mastercard via our website


We accept cheques from within  New Zealand only. Note that your order will be dispatched when the cheque has been cleared.


All prices quoted are in New Zealand dollars and are inclusive of GST.GST does not apply to sale of goods to destinations outside New Zealand.

Purchaser is responsible for any customs or import duties at the country of destination.The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations.This means that because we are based in New Zealand we have to convert your purchase to New Zealand  dollars at the exchange rate the day it is purchased.

Privacy and Security

We collect personal information, such as your name, email address, contact phone numbers and where applicable credit card information. We use your information to process your orders as requested by you.

We will also use your details to keep you informed about new products , promotions and venues in the future . All email communication from us will allow you to unsubscribe   and by doing so you will no longer receive communications from us.

We do not disclose any of your information to any third parties. We use DPS as a secure service provider. DPS use encryption to protect credit card details.

All credit card purchases with The Linen Collection Ltd are in a secure environment . If you are still unsure about purchasing online please call us to discuss your requirements. Phone 033102550 or email us


Any order for non stock items, by this I refer to items made to measure especially for you, will require a 50% non refundable deposit

These orders take between 6 to 8 weeks, but may take longer depending on the season.